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I'm angry. Specifically, I'm angry at Qwest. They've eaten my DSL/phone for the last time! I called back last night after establishing that having the tech out to the house to fix the line problem didn't actually fix the problem. The nice man on the phone told me that they had no record of my call Tuesday and as such, had not sent out a tech. The rat bastard I spent half an hour talking with the day before hadn't made a ticket for my problem, let alone sent someone out.

So I ask the nice man when the last ticket was created for me. 2003. I know for a fact that I called between then and now when they mystically turned off the phone and DSL. This is the last straw. They have a failure rate of over 60% with their customer service and I'm not taking any more from them.

So I talked to the nice people at Speakeasy today and asked them about who controls the physical line if I have a problem and what it would take to get phone and DSL from them. So now I just have to decide what plan I want.


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I don't know what is wrong with Qwest. Last week our DSL went out spontaneously as well. We eventually got it back, but only after some calls and them sending out a guy (which they threatened to charge us for!)

I guess I get that they don't care if they have crappy customer service... I just wish it was otherwise.

I'm almost starting to think they do it deliberately. It's like they have a million mini-outages and don't have a clue.

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